Technology as an Aide to Developing Cleaner Solutions in Environment Essay

Technology as an Aide to Developing Cleaner Solutions in Environment - Essay Example Big bold measures are needed to make a difference now. New technology is the medium that will help address the issue of environmental issues from a "prevention" perspective rather than a "solution". Both developed and developing countries air pollution is a common hazard. While acid rain is more common in developed nations, serious air pollution is more common in the developing nations. Millions of tonnes of carbon dioxide and nitrogen are released into the atmosphere by industry and vehicles. These gases react with rain, mist, snow etc and fall as acid rain, far removed point of origin being transported by winds that blow. Air pollution is considered to be worst in Canada, USA, Central and northern Europe. Other pollutants include volatile organic compounds or VOC, associated with vehicle emissions like ammonia and ozone forming near surface of earth fuelled by the combination of nitrogen oxides and voc. Lead pollution has been curbed in developed nations but the leaded petrol still being sold affects developing nations. 450000 tonnes of lead released by humans every year, vehicle exhausts being a major cause. Pollution of our water resources is another area of concern. The numerous bodies of water are now big dumping grounds. 83% of all marine pollution is from land-based activities. Agricultural pesticides and herbicides, domestic and industrial sewage with toxic oils, human waste and radioactive wastes have contributed to declining water quality. Accidental oil seepage from refineries adds to the pollution and upsets the very fragile marine life and ecosystem. Sellafield, UK and Cap de la Hague, France has been blamed for local deaths and sickness due to polluted water. Unclean water kills 25 million people in developing nations every year at least three fifths of them being children. Third world countries that do not have enough potable water force people to draw water from contaminated sources that harbour pathogens, or carriers of disease. The increase i n population around the world has heralded a burst of numerous problems. Their increasing need for food and housing has accelerated the degradation of the soil and forest resources. To cater to the volumes of food needed to support the exploding population due to industrialized nations and automations, the use of pesticide and toxins in agriculture has become widespread. As more and more pesticides are used, these "super pests" develop more resistance and stronger pesticides are needed, increasing land contamination and contributing to a vicious cycle. This population and the industries catering to them also generate staggering amount of wastes. Uncontrolled waste presents environmental and health risks. Managing this waste gives rise to a

Analysing the Internal Environment Of Ryanair

Analysing the Internal Environment Of Ryanair Ryanair entered the airline market in 1985 and since then has enjoyed success not only in the European market but also globally as well. Ryanair revolutionised the airline industry by offering passenger the lowest fares thereby positioning itself as a dominant player by gaining a huge market and becoming an intensive competitor for traditional airlines like British Airways, Lufthansa etc. (Eleanor OHiggins,2007) Strengths The cost reduction strategy adopted by Ryanair can be regarded as a key factor for it success and distinguishing itself in the industry. According to (Lawton, 2002, cited in FrederikBoesk, 2005) analysis of Ryanair the company adopts a low cost model to curb their expenses e.g. it reduces catering and cleaning costs by adopting the no frills . Opting to land in secondary airports helps in paying low landing charges and cheaper parking due to less presence of traffic. (Barrett 2004 cited in Fredrick 2005, p8).By providing online ticket purchase and check in facilities Ryanair eliminates the need for staff and travel desks thereby investing the funds on marketing and promotion (Eleanor OHiggins, 2007). Ryanair beats its competitors with regard to passenger service .Apart from provides cheap fares and fewer lost bags Ryanair flights are punctual (88% flights arrive on time) and the company received fewer complaints and response to 99% of the complaints within a period of 7 days. The company was also recognised as Europes greenest, cleanest airline. This explains the reason that Ryanair is the worlds favourite airline and why over 73m passenger choose to fly them. (Ryanair Annual Report 2010) Ryanair has a very strong operational capacity its currently operating 1400 flights per day from 44 bases and 1100 plus low fare routes across 27 countries. It shows why customers choose Ryanair making it the largest and most successful European airline (Ryanair 2010) Weaknesses One of the weakness of Ryanair is bad publicity.IN 2006 a documentary called Ryanair caught napping highlighted issues like aircraft unhygienic ways, poor staff moral and not conducting security procedures properly. The Guardian.co.uk (2010) cites that Ryanair plans to introduce coin operated toilets and standing area for passengers on its flight but safety officials say it will not come into effect for at least two years. With majority of customers being price sensitive the above issues taken up by Ryanair will cause concern and affect their customers buying decisions and losing them to other competitors or full service airlines. Relationship between the staff and the airline has also experienced sore notes. According to ft.com (2010) Michael OLeary plans to cut expenses by removing co-pilots since the computer does most of the flying now. This resulted in employers approaching the media and challenging the company to replace Michael OLeary by junior flight attendant to save more cost. The axing of co-pilots has raised safety concerns among travellers. Value Chain Analysis Of Ryanair Michael Porters Value Chain helps in analysing the primary and supporting activities along with Ryanairs operational strategy which are responsible for creating and delivering its services. With reference to the Value Chain Analysis at Appendix A conducted shows that the company is able to create robust revenues despite selling low cost fares this is attributed to Ryanair ability to sustain its costs to a minimum level such as online and ticketless bookings, flying to secondary airports, usage of only Airbus 737-800s resulting in investing less in staff training and maintenance costs. It can be clear identified that the companys main core competences is efficient cost management. Financial Analysis Of Ryanair with Aer Lingus The financial performance of Ryanair was able to generate revenues despite the financial crisis that had a severe impact on other airline carriers leading to closures or declaring bankruptcy. The company reported a Net Profit of Euro 318.8M for 2010 which was an increase of 280% from 2009s Euro 104.9M .With Ryanairs cost efficient ways ,increase passenger traffic and operating new routes along with competitive prices Ryanair is able to maintain its position as the Number one carrier in the world. In order to analysis the financial strength of Ryanair a comparison has been made between Aer Lingus in which Ryanair owns 26.2% shares. Financial Analysis Ryanair Vs Aer Lingus Key Performance Indicators 1) Return On Capital Employed ryanair-logo aer lingus With growth of net profitability of Ryanair dropping from 16.2% to -6.1% from 2008-09 as a result of high fuel prices which affected 45% operating profit and due to collapse of Aer Lingus shares that written down Ryanair investment to Euro 79.7M in 2009.This resulted in Ryanair ROCE dropping from 11.3% to 1.9%. In 2010 ROCE rose to 6.7% with increasing operations however with the termination of Ryanairs contract with Boeing the capital expenditure is likely to decrease in further since Ryanair plans not to invest in aircraft for the next 3 years. Ryanair also has strong capital employed ranging from Euro 4770.6M to Euro 6013.8M indication the companys high level of operations. The net profitability of Air Lingus reduced from 9.7% to -12.9% for 2007-2009.Air Lingus experienced operating loss of Euro93M due to cancellation in flights, restricting costs etc. Capital employed by the company ranges from Euro 1364M to Euro 1272 indicating small operations to Ryanair. 2) Current Ratio aer lingusryanair-logo Ryanair is more liquid is comparison to Aer Lingus thus enabling the company to fund capital expenditure as well as pay shareholders with the strong cash flow Ryanair generates from revenues and companys operations. The companys current assets are more than current liabilities thereby proving Ryanair has strong financial strength. 3) Interest Coverage ryanair-logoaer lingus Ryanair interest coverage is sufficient since the company is able to generate revenue to satisfy interest expense .In 2009 due to Air Lingus share drop ( Ryanair having 29.8% share )revenues was affected greatly to a huge extend thereby effecting its ability to pay its debtors in 2009.Aer Lingus performance over the past years suffered losses which resulted in the company having insufficient funds for their interest expense. Primary Activities Inbound logistics Ryanair has a contract agreement since 1998 with Boeing which provides large aircrafts such as the Boeing 737-800s and have a seating capacity of 189 passengers and is able to fly for longer hours without refuelling and is equipped with the latest aviation technology. The new aircraft is complaisant with the 2002 EU regulation Chapter 3 noise reduction requirements. But in 2009 news.bbc.co.uk (2009) reported that Ryanair ended its contracted with Boeing over the purchase of 200 aircrafts .The company plans to increase its cash flow by not investing into aircraft purchases and use its existing aircraft till 2015.Inorder to escape from the high fuel prices Ryanair has entered into fuel hedging to escape the rising fuel charges. By doing so Ryanair is able not to impose these charges onto the passengers travel fares. Operations Services Ryanair operates on a large scale with flying to 1,100 routes and operating 1,300 flights per day. With such heavy operations and its low fare policy Ryanair is able to make profit and dominate the market .This is due to Ryanair being able to lower its operation cost and adopting the no frills policy. Ryanair uses only Boeing 737-800s aircrafts thereby reducing the cost for training, maintenance, purchase and storage of spare parts. With internet booking facility and online check in the company eliminates the need for staff and systems to a great extend. Outbound Logistics Choosing secondary airports not only is Ryanair able to reduce landing charges and escape heavy traffic from primary airports which has enable it to achieve faster turnover time, fewer terminal delays and lower handling cost. Marketing And Sales Ryanair marketing strategy is used to promote its low cost and competitive prices to its customer. Newspapers, internet and press conferences are the marketing mediums used by the company. The companys website accounts for a huge share in the firms profit. Michael O Leary Ryanairs chief executive unusual public antics such as dressing up as the Pope or St Patrick and outspokenness has helped in promoting the image of Ryanair to the public. Support Activities Procurement As mentioned earlier Ryanair contract with Boeing has enabled the company to reduce its costs due to purchase and usage of only Boeing 737-800s aircrafts. Technology Developments Ryanair utilizes the internet extensively by launching its internet reservation system for customer to purchase and check in online. The Ryanair website accounts for 99% of the companys annual sales. Human Resource Management With all the cost reduction strategies adopted by Ryanair the presence of crew and staff is limited and as a result company can invest less on the training and management of its staff. Infrastructure Ryanair has its corporate headquarters based in the republic of Ireland.

Brave New World: Utopia Without Shakespeare? Essay -- Brave New World

Brave New World: Utopia Without Shakespeare? The Utopia of the future- something every human seemingly wants, but is it worth it to throw away everything for happiness and live in a world where only a few people can recall a man named Shakespeare? In Aldous Huxley's satirical novel, "Brave New World," this cellophaned world, polished and regulated to perfection, is a reality. In this Utopia, people like Bernard Marx, an intelligent and adverse Alpha, the highest class of humans, are conditioned to worship the Great Ford, to believe everything the Controllers say, to amuse themselves with sports, "feelies" and non-utilitarian relationships and, most of all, to take soma, a drug simulating happiness, whenever a problem should arise. No one feels, no one reads or experiences art, no one discovers, no one cries, no one grows old, no one feels pain or fear and absolutely no one is unhappy. Different from regular Alphas, having mental excesses and physical shortcomings as a result of his decanting process, Bernard seeks meaning in his perfectly structured civilization. Discontented with the daily routine in "Utopia," Bernard attempts to venture out in search of mental and physical freedom. He does so by visiting the primitives in a simple Indian village outside of his ordered world. There he meets the savage named John, the "natural" son of a Beta woman who was forced to live in the Indian village after getting lost several years before. Natural childbirth is unheard of in Utopian society with its totally structured birth control system. Through John's experiences and realizations in the "Brave New World," the nonsense of the conditioned and controlled humans, living in Utopia, is understood. John ... ... real danger, I want freedom, I want goodness. I want sin. . . I'm claiming the right to be unhappy. . . Not to mention the right to grow old and ugly and impotent; the right to have syphilis and cancer; the right to have too little to eat; the right to be lousy; the right to live in constant apprehension of what may happen tomorrow; the right to catch typhoid; the right to be tortured by unspeakable pains of every kind. . . I claim them all (Huxley 288). Certainly, the two existing places in Huxley's "Brave New World," Utopia and the Indian village contrast drastically. By representing two totally different societies, an actual and an ideal, they contribute to the central meaning of the work, to show that a perfect society in which happiness prevails is not the answer. Living your own life as an individual, in an imperfect world, is far more rewarding than Utopia.

Compare and contrast the consequences of WWI respectively WWII Essay

WWI and WWII brought an extreme destruction and devastation to the world, certainly the previous wars had also brought devastation, but in a totally different scale. These wars were the biggest in the history of men with unexpectedly huge causalities to every country participating. The technology of warfare had improved beyond the imagination of men, bringing weapons that could kill enormous masses of people within a short period of time. WWI and WWII both had devastating results, far more than expected since each war took more than 10 million lives each and as written in the header, that was much more than any previous war. The cost of the war had gone along the size. Whole Europe fell in large debts from the wars, and there were inflation everywhere, more severe after the first war, and you can almost assume that the leaders of the countries had learnt something at least. Especially the inflation were high under the depression in Germany. The previous optimism from the 19th century was gone, now people had experienced the true horror of war, of the first world war, and after the second world war the horror that it could be repeated, a thought which didn’t occur to most people after the first war. Partly due to that many countries changed their ideologies after both wars, countries drew back after the first war, trying to repair some of the devastation, along with the more republics that came, the ideologies became more turned inwards – the country above all, we are the better, nationalism is a possible definition, but in many cases, except Germany, who mostly under these years were driven by hatred and revenge against the unfair Versailles treaty, it was more a fear, a paranoia, especially for the French along the Maginot line, â€Å"walls† rose between countries and the whole area were pretty tense, not as tense as before the war, but still everything hadn’t faded away. The exception for this was the USA with their attempts to create the League of Nations, but it became very short lived and hadn’t the impact it needed for becoming strong. However it planted the seed for the coming UN, which makes another similarity, both wars created these welfare organisations. But after the WWII the countries in Europe again started to look over their own borders, becoming a little more widely minded, countries became more involved in worldwide questions and started with these war-preventative organizations like NATO, trying to prepare for the next war, now that they knew that a repeat of the war weren’t impossible. These would show themselves useful sooner than expected. Since WWII as well as WWI led to a new conflict, for WWI obviously the WWII, and later for the second, the cold war, although it weren’t even close to the scale of the previous wars mostly due to the fact that it didn’t blossom to the war it were predicted to. Both wars also had an enormous impact on the economy in Europe. Among others huge economic debts piled up for each country involved. Furthermore the countries lost labour, since they got killed in the war. This was a downfall for the economy but to make up for some of the scarcity of labour women got to work in the factories, something which earlier was unthinkable, especially in the first world war. A general opinion of men during the late 19th century and the early 20th century was that women should be at home, taking care of the family etc, while men should work, providing the family with money. Although women was accepted working in factories to a great extent in the second world war, compared to the first and especiallty the time before, it would take a lot of more years before a women, not during war time should work. This also provided to the new liberal ideologies after the Second World War. Moreover things that had an impact on the economic change was the new technical improvements during the wars, since many products was invented as a consequence of the war and also the rate of mass production rose during the first world war. Also due to the enormous cost of the war there were inflation in many countries, one extreme example is Germany after the first world war, the Versailles treaty had put Germany under unimaginable debts. Debts that Germany had no opportunity paying back. That’s the major reason behind the inflation, when in just a few months in 1923 the worth of the mark compared to the dollar rose from 4.6 million to 4.3 trillion, about 1000000 times as much. Also the geography of the world changed after the wars, the borders changed quite a lot, and for example the first world war was the final blow for the Ottoman Empire, the reason that it fell, although it were about to fall anyway this was the spark. Then during the war Austria Hungary fell and the borders changed a lot in the Balkans. Finally, as pointed out the effects are quite similar, the atmospheres after the wars were rather similar, both were tense and allowed for new conflicts to start. The distrust of people for the government rose greatly. Furthermore there’s one effect I haven’t taken up yet, the destruction of the earth after the wars, great parts of Europe were affected, trenches were built, big land parts were bombed, and destructed even whole cities were bombed, then especially the Japanese cities Hiroshima and Nagasaki under the second world war. Then there’s the social trauma, both of the soldiers and the families at home, losing their relatives. But as they are similar, there aren’t many significant differences, probably the biggest were however the fact that no country did demand any compensation for the war, then there were no opportunity of a scenario like the one of Germany after the First World War to occur another time. Even though there also were positive sides on the war like the great leap in technology the overall effects were greatly negative, both wars had devastating effects.

Human Resource Management Assignment

ASSIGNMENT ACKNOWLEDGEMENT SHEET FOR SUBMISSION OF ASSESSMENT Serial No: 40074724 Please note: 1. Assignments must be submitted on or before the date due. 2. Students must ensure that they are not guilty of plagiarism which is, essentially, referring to the words/ideas of others without acknowledgment. Students must comply with the statement below. | Students Declaration The attached assignment is my own work, and has never been submitted for assessment on any other course before.Proper referencing has been made to all sources: published or unpublished works and the ideas of other persons. (Student’s Signature) Yasas Kalubowila Full Name of Student Mr. Kalubowila Prathibha YasasDate submitted _14 Jan 2012_ Programme _BA (Hons) – Business Management (Singapore) Course Code _39604BH______ Name of Module/subject _Human Resource Management Class ____1__________ ——————————————â €”—- Assignment Title/Reference no. (if applicable) _HRM 08701 (Part 2) ————————————————-Teacher – Dr Allen / Mr Jeffrey Tan___ ___________________________________________________________________________ For Office Use| You are required to develop a two-day induction training course for Baristas (Day 1 should focus on company induction and Day 2 on job specific induction). The course is designed for all new baristas, and will be delivered to groups of 12-16 people. Write a report which includes a) The overall aim and specific learning objectives for the course. Aim of the CourseAccording to Armstrong (2009), employees are far more likely to resign during the initial months after joining the organization. The main aim of this induction program is to welcome our new colleagues in to Cafe Co. family and to get them to understand their role within the organiz ation. This will help them to settle into their jobs more easily and at the same time this will aid the staff to add value to the company which will help the management to align with the company goals and achieve competitive advantage in the long run.In any training program, the learning objective has to be Specific, Measurable, Achievable, Relevant and Timely (Armstrong, 2006, p506) in order to archive the training goals 1. Understanding the organization and t * History * Understanding Vision, Mission & Value Statement * Basic conditions of Employment ( Working hours, leaves, holidays, insurance schemes, ) * Organizational Structure 2. Working Culture * Effective team Management * Improve leadership qualities * Getting to know the line managers 3. Product Knowledge * Varieties of coffee and preparation methods Food Menu & Beverage Menu 4. Customer service * Importance of customer service * Standard operation procedures (SOP) * Handling a customer complain * Customer appreciation Wo rd Count 170 b) An explanation of how this training program will improve the performance of employees. * Give an understanding about the company history, short term and long term goals * Company’s vision, mission and value statement * Allow the trainees to embrace company culture and understand the rules and regulations * Get to know the management staff and the environment so he trainees will not feel cornered * Understand the food and beverages which will be sold together with coffee * Learning the coffee mixtures and varieties of coffee beans in order to give a good impression to the customers * Build a friendly attitude toward work and improve on customer service to attract new customers * Understand the sequence of service to give a smooth operation in service and decrease time lags Word Count 110 Day| Time| Venue| Description| Media| Remarks| 1| 8. 30 am– 9. 5am| Training Room Foyer | Breakfast & Registration | N/A| The participant will be given with course mater ials, Employee Handbook and other necessary documentation. | | 9. 15am -9. 30am| Training Room`| Welcome speech| N/A| The managing Director of Cafe & Co will deliver the welcome speech. | | 9. 30 am- 10. 15 am | Training Room`| Introduction to Cafe Co. | ProjectorVideo on Cafe Co. | The video will show and elaborate on Cafe. Co History and the current standing. -History -Current Standing in the market| | 10. 15am – 10. 0 am| Training Room Foyer| Morning Coffee Break | N/A| Buffet Spread with refreshments| | 10. 30 am-11. 30 am| Training Room | Our Business and Our Goals| Video, PowerPoint Presentation & Speech| With aid of the Employee Handbook, the trainer will go through ,Company vision ,Mission,Value statement ,Goals – Long term and Short term| | 11. 30 am- 12. 00 Noon| Open area | Leadership icebreaker game| N/A| Trainees are divided into two groups to play the game â€Å"Magic Shoes†. Refer Appendix 1| | 12 Noon – 1. 30pm| Restaurant | Lunch| N/A| Th e Group will be taken for the lunch at a restaurant nearby| | 1. 0pm – 2. 30pm| Training Room | Employment Conditions| Presentation & Speech| The HR manager will brief on the Employment Condition and benefits given by the company * Annual Leave * Absent Reporting * Hours of work * Overtime payments * Contract| | 2. 30pm -2. 45pm| Training Room| Q & A| 2 wireless microphone, Facilitator| The Employees are to ask questions to clarify any doubts they have regarding the contract and the conditions| | 2. 45pm -3. 15 pm| Training Room | Organizational Structure and Career advancement opportunities | PowerPoint presentation| The HR Manager will ntroduce the top management and the company hierarchy. Job advancement opportunities and examples of the individuals who started as baristas which had advancements in their careers | | 3. 30pm – 3. 45pm | Training Room Foyer| Afternoon Coffee Break | N/A| Buffet Spread with refreshments| | 3. 45pm – 5. 00pm| Training Room| Intro duction to Cafe Co. Products | PowerPoint Presentation,Video Clips | The Employees will get to see the line of products which Cafe Co. offering. | | 5. 00pm | End of Day 1| Day| Time| Venue| Description| Media| Remarks| 2| 8. 30 am– 9. 0am| Cafe Co. Outlet| Breakfast| N/A| Buffet Spread with refreshments| | 9. 00am -10. 30am| Cafe Co. Outlet| Food Hygiene and Safety Requirements | PowerPoint Presentation, Demonstration| The trainer will go through the food hygiene & safety requirements. -Food preparation -Handling of equipments -Fire safety-Fire Extinguishers-Fire Drill | | 10. 30 am –11. 00am| Cafe Co. Outlet| Customer Service | PowerPoint Presentation| Trainer will give a presentation,-Importance of the customers-How to attract new customers -Customer appreciation -Customer Loyalty| | 11. 0am-12. 00 Noon| Cafe Co. Outlet| Handling Customer Complains| N/A| Role Play in groups of 3 to 4 -Each group is given a scenario -The trainer will assess them in handling the situa tion -Remarks from the trainer | | 12. 00 Noon- 1. 30pm| Cafe Co. Outlet| Lunch Meeting with the Line managers | N/A| Buffet Lunch-The Line Managers will go around and talk with the Trainees during the Lunch | | 1. 30pm-3. 00pm| Cafe Co. Outlet| Standard Operational Procedure of Cafe Co. | Demonstration and PracticalCutleries, Cutleries | The Trainer will Demonstrate the service sequence. Welcoming the Guest-Locating a table-Offering the Menu-Taking Orders-Serving -Attending to various requests from the guest -Table Settings (Cutleries)| | 3. 00pm -4. 45pm| Cafe Co. Outlet| Coffee Preparation Methods followed by Coffee Break| Coffee Machine, Coffee Cups, Sample Food in the Menu,| The Trainer will Demonstrate how to make Different Coffee Mixtures-Each Group will try to make their own Coffee-All the food items in the menu will be served during this session. -The trainer will emphasize on the importance of product knowledge. | | 4. 45 pm – 5. 5pm| Cafe Co. Outlet| Course Summery , Evaluation and Closing Address | PowerPoint Presentation, Evaluation Forms, Facilitator| The Trainer will give the Closing address and will leave the premises where the facilitator will conduct the Evaluations | | 5. 15pm| End of the Induction Program| Word Count 613 a) Explain the training methods and media you would suggest for delivering each part of the program, justifying your choices. (1000 words) Learning Styles Before planning a training program it is impotent for the trainers to understand different styles of learners.According to Honey & Mumford, there are four styles of learning; they are activists, reflectors, theorists and pragmatists (Gray, Cundell, Hay and O’neill, 2004) Honey and Mumford also suggested that the use of the senses (hear, see, feel, smell & taste) can enhance the learners learning experience. Figure 1 -They need models, facts and concepts to engage in learning -like to understand theories behind actions -Involves themselves in new experiences. -Willingness to take Risks -Have an open mind -people who learn by Doing Practical approach -like to put what they learn in to practice -Experimenting -like to try out new ideas -Learn by observing and thinking -takes time to come to conclusion -they avoid leaping in like to watch in the side lines Training Methods Choosing the correct training method to deliver the training is very important for both the trainer and the trainee. There are lots of factors to consider when choosing a method. Some of them are: Audience age, level of education, learning style of the trainees, budget, trainer’s skills and training style.Training Method | Description| Advantages | Drawbacks | Where did we use? | Why did we use? | Lesson/Instructions| The trainer will deliver the lesson to a group of people | Ideal for smaller groups. Can archive transfer of information easilyCan make the learning experience more interesting with the use of the right media. | Cannot handle Larger groupsVery trainer centered Standard of the training depends too much on the trainer| Most of the activities on the first day was more based on this method of training -Our Business and Our Goals -Employment Conditions Organizational Structures and Career Advancement Opportunities-Food hygiene and Safety requirements | This is the most common method of transferring the information out to an audience. Even though this can be bit monotonous, using of a mixture of media like videos can make the learning experience more effective. The topics like business and our goals, employment conditions and etc are very straight forwards topics which can use lessons to deliver.Seeing, Hearing | Demonstration | The trainer will demonstrate a task in front of the trainees. How to Fold a NapkinHow to prepare an espresso | Aids understanding and retention Stimulates learners interest Can give learners a model to follow| Must be accurate and relevant to learnersExamples require lengthy prep timeMay be difficult for all t o see| Standard Operational Procedure of Cafe Co. Coffee Preparation Methods| By Looking at the demonstration they will get an idea on how things are carried out.Also by giving them an opportunity to practice the above demonstrations will increase the effectiveness of the training Researches suggests, by using kinesthetic learning will increase the results in learning outcomes (teaching Mineralogy, 2011) Seeing, Feeling and tasting | Training video| These videos can be specially designed for training purposes or it can be normal media which can be taken from the web| Easier to understandImages and motion pictures can be recalled easily than words and phrases | Production cost can be high for training videos| Our business and our goals. Introduction to cafe. o| It is interesting to see something than listening to someone for few hours. Easier to capture the attention of the trainees. Seeing,| Role play| Trainees act out characters assigned to them. Information regarding the situation is provided to the trainees by the trainer. | Focus on interpersonal responses The more meaningful the exercise, the higher the level of participant focus and intensity | Outcomes depend on the emotional (and subjective) reactions of the other trainees. | Handling Customer Complains| Role playing can be a very interesting way to see how a person reacts to a certain situation.But the scenarios has to be well prepared and the trainer must always facilitate to keep the trainees from derailing away from the desired learning objectives We used this method in order to prepare the trainees or the future employees to handle difficult situations with no hesitation. Furthermore they will be well prepared to face different types of customers with different attitudes and to handle the complains well. Feeling| Games| This is to improve the decision making and sense making capabilities of the trainees. | Build a fun and enthusiastic atmosphere in the training program.Improve the critical thinkin g skills of the learnersTime management and team building skillsBring out the leadership qualities of the participants. | Time consuming. Competition might arouse the conflict among the participants| Leadership Icebreaker Game| The game â€Å"Magic shoe† is used to choose a leader within the group. This will improve the team dynamics and at the same time it will build a unity among the team members. This will benefit the participants in enhancing their decision making skills and consequently improve their time management skills as well.Word Count 904| e) Outline your evaluation strategy for the course. (250 words) Evaluation can be defined as a way of assessing or judging the value of a piece of work (Tufo, 2002). It is the systematic assessment of the worth or merit of some object (Trochim, 2006). The evaluation of this induction program is based on kirkpatrick’s 4 levels of evaluation model. Figure 2 shows the 4 levels of learning and the how it effect the participan ts. Figure 2 Level 1 (Reaction) – This is used to understand how the trainees or the participants felt about the program. Happy sheets’ and feedback forms will be given to the trainees soon after the induction program is over in order to identify the effectiveness of course delivering methods. For long term evaluation, customer satisfaction surveys and employee performance evaluations will be conducted every three months. Level 2 (Learning) – Learning evaluation can be identified as the measurement of the increase in knowledge before and after the program (Chapman, 2009). Observations will be conducted after the induction program on how the new employees handle the coffee machines and equipment.Furthermore a questioner will be given to the new employees to identify the improvement regarding the product knowledge. Level 3 (Behavior) – In one month time follow up surveys will be conducted to both employees and managers in order to identify whether the emplo yees are applying the things which they have learned during the induction program. Also customer service feedback forms will be given to the customers after one month time to find the improvement and the application of knowledge. Level 4 (Results) – Measuring the performance of the company in increase or decrease of sales.Daily sales level followed by monthly sales level. In period of 3- months’ time measure the increase or decrease in product quality and the customer feedback. Consequently by evaluating the effect on company profit will give a broad description on how the induction program has an impact on the business in long run. Word count 311 Reference 1. Armstrong, M. (2006). Handbook of HRM practices, 10th Edition, London, Kogen Page. 2. Armstrong, M. (2009). Handbook of HRM practices, 11th Edition, London, Kogen Page 3. Chapman, A. (2009).Kirkpatrick’s learning and training evaluation theory. Business balls. [Online]. Available at: http://www. businessba lls. com/kirkpatricklearningevaluationmodel. htm . [Accessed: 12th Jan 2012] 4. Fleming,N. ,and Mills,C. ,(1992). Kinesthetic Learning. Teaching Mineralogy. [Online]. Available at:http://serc. carleton. edu/NAGTWorkshops/mineralogy/xtlsymmetry/kinesthetics. html [Accessed: 14th Jan 2012] 5. Gray,D. Cundell,S. Hay, D. O’neil, J. (2004) Learning through the Workplace 7th Edition, Cheltenhan, Nelson Thornes LTD. . Leadership games. (2012). Leadership games for groups. Leadership games. [Online]. Available at: http://leadershipgames. org/ . [Accessed: 14th Jan 2012] 7. Trochim,M. K. W. ,(2006). Introduction to Evaluation. Research methods Knowledge base. [Online]. Available at: http://www. socialresearchmethods. net/kb/intreval. php . [Accessed: 15th Jan 2012] 8. Tufo,S. (2002). What is evaluation?. Evaluation trust. [Online]. Available at: http://www. evaluationtrust. org/ . [Accessed: 15th Jan 2012] Appendix 1 Magic ShoesMake 2 lines on the ground at least 8 feet apart and have the participants break into 2 groups, with each team having one pair of â€Å"magic shoes. † Instruct the team to gather behind one of the lines and have them cross the lava (the ground they are crossing) with only one person at a time using the â€Å"magic shoes† to be able to walk across the lava safely. Each team will be challenged to select a leader who would plan the strategy on how to have the entire team cross without being burned (Leadership games,2012). Section D – Student reflective statementPlease complete the questions below and submit with you assessment on Friday 15th January 2012. Please note that this is worth 5% of your assessment mark and should be approximately 500 words. What have you learnt in the process of completing your assignment? Human Resource Management (HRM) can use as a powerful force to archive organizational goals. But I feel that in the Singapore Context these practices are not carried out effectively. Especially local firms, t hey name the department as HR department but they only do administrative work. Basic things like Recruiting and selection.I feel that they need to focus more on things like HR Development and training in a strategic level. This will give the company an edge in the competition. All in all it gave me lot of insights on to the role of a HR manager and the importance of him or her in the top management to make decision making easier. What helped or hindered you progress? My work experience as a manager helped me in doing this assignment. Lot of the things mentioned in this module is similar to what I do at work. But the tough part is searching for relevant materials and resources and giving references was slowing down my progress.Nevertheless by reading the course materials and the lecture slides gave me a broad understanding regarding Human resource management and also how to build the induction program effectively. But time management was a difficult task for me as I have work during week days and weekends as well. Therefore it hindered my progress and resulted in rushing through the assignment. For each section please reflect on whether you are satisfied with you submission and if not, why not? Considering the overall work, I am contended and happy because with all the time barriers I managed to finish it on time.But because of the given word counts I had to limit my thoughts and findings which was not satisfactory. Furthermore I have doubts in my referencing method and the amount of references I used because I was unable to attend to the special class where the lecturer conducted in regarding referencing. What actions will you take as a result of what you have learnt while doing this assessment? I am working in a small company which has close to 25 employees in the whole Singapore branch which is the head office for all the other branches in Malaysia, Indonesia, India and Thailand.Last week I was in Indonesia for one of the training sessions which they were co nducting for some of their trainers (We are dealing with Schools). And I was very happy how they conducted their training. It was a well detailed and well structured. After the training they had the training program I took some feedback from the trainees and they were very good. On the other hand the training which we conduct here in Singapore is very informal sessions which don’t really follow any standard. So with the help of my knowledge I am going to change the training structure of our company and standardize for all the other countries as well.